Frequently asked questions
Account and sign-in
How do I sign in to Sqiya?
Open the app, enter your Email and your Password, then tap Sign In. See Sign-in.
I forgot my password. What should I do?
On the sign-in screen, tap Forgot password?, enter your email, then Send code. The code you receive by email is valid for 30 minutes. See Sign-in.
I am asked to choose a password the first time I sign in. Is that normal?
Yes. Your account was created with a Temporary password. To secure your account, choose your own password: at least 10 characters, including a letter and a digit.
The app shows "Account suspended — contact your administrator". Why?
Your access was suspended by the person in charge of your account. Contact them. If it is the subscription that is suspended, see Invoices.
How do I add a member to my team?
In Settings, open Team, then Invite a member. The number of members depends on your plan. See Team.
Irrigation and valves
How do I start irrigation manually?
Open the zone, choose a Duration, tap Open irrigation, then confirm. See Zone details.
I don't see the "Open irrigation" button. Why?
Your account is not allowed to control the valves. Ask the person in charge of your account. See Team.
How do I schedule regular watering?
In Schedules, tap the + button to create a New schedule: zone, time, days and duration. See Schedules.
My command shows "Rejected". What is happening?
The Sqiya box refused to open the valve for your safety, for example insufficient pressure or no flow detected. The reason is shown under the button. See Zone details.
How do I close all the valves at once?
On the Dashboard, tap Emergency stop, then confirm. All the valves of the farm are closed immediately. This feature needs a Sqiya box on the farm. See Dashboard.
Readings and sensors
A zone shows "offline". What should I do?
The zone's sensor has not sent any readings for 30 minutes. Check its power supply (battery or cable). If the problem continues, contact the Sqiya team. See Zones.
A zone shows "disabled". Is it a fault?
No. The Sqiya team turned off the sensors of this zone on purpose (replacement, maintenance…). Contact them if you think it is a mistake. See Zones.
A zone shows "No sensor". Is it a fault?
No. No sensor is registered in this zone, so it has no readings to show.
Where can I see the water used?
In Reports, choose the Period: 7 days, 30 days or 3 months. See Reports.
How can I be warned when there is a problem?
In Settings, open Notifications and choose your Preferred channel: WhatsApp, push notification or email. See Notifications.
Invoices and payment
Where can I find my invoices?
In Settings, tap My invoices. Only a person in charge of the account can view and pay the invoices. See Invoices.
I paid by bank transfer. How do I report it?
Open the invoice, tap I paid by bank transfer, enter the amount and the reference, add a proof if possible (photo of the receipt or PDF), then Send the declaration. See Payment.
My invoice shows "Partially paid". Why?
The transfer received was less than the amount left to pay. The invoice shows what is paid and what is left. Declare a transfer for the rest: the amount suggested is already the right one. See Paying in several instalments.
What does the "Grace period" banner mean?
An invoice is past its due date. The app still works normally, but the account will be suspended on the date shown if the invoice is not paid. See Payment.
My app is stuck on "Subscription suspended". How do I unlock it?
Pay the pending invoice and declare your transfer. As soon as the Sqiya team validates your transfer, the app unlocks automatically. See Payment.
How do I change plans?
In Settings, tap See all plans →, then choose Switch to this plan or Contact Sqiya. See Plans.
Edge Box and network
What is the "Sqiya box"?
It is the Edge Box: the box installed on your farm. It controls your valves, applies your schedules and your safety rules, and sends your readings to Sqiya. See Installer guide.
The box is "offline". Has my irrigation stopped?
No. Irrigation continues locally on the box; only remote monitoring is interrupted. The data is sent when the Internet comes back. See Commissioning the Edge Box.
Will a command sent during an outage be carried out later?
No. A command that arrives too late shows Expired — not executed and is never carried out. Send it again when the box is back online.
I have a second farm. How do I add it?
The number of farms depends on your plan. See Farms.
The box activation code no longer works. What should I do?
The code is valid for 24 hours and can only be used once. Ask the Sqiya team for a new code. See Commissioning the Edge Box.
Languages
In which languages is the app available?
In French, Arabic and English.
How do I change the language?
In Settings, in the Application section, choose your Language. In Arabic, the screen is shown from right to left: the app may restart to apply this direction. See Settings.